Refund policy | Luna's Pet Living

🌿 Luna’s Pet Living — Returns & Refunds

We want every order to feel special. If something arrives and it isn’t quite what you expected, we’re here to help with a simple, caring returns process.

Our 14‑Day Return Window

If your item doesn’t feel right, you may request a return within 14 days of receiving it. Just send us a message at hello@lunaspetliving.com with your order number — we’ll guide you gently through the next steps.

When We Can Accept a Return

Because our products ship directly from our trusted suppliers, all returns must follow their guidelines. We’ll always advocate for you and make the process smooth and clear.

We can accept returns when:

Your item arrives damaged, defective, or incorrect
Parts or components are missing
The item doesn’t match the description or photos

If a supplier allows change‑of‑mind returns for a specific product, the item must be:

Unused
Undamaged
In its original packaging
Requested within 14 days

Items We’re Unable to Accept

Some items cannot be returned due to supplier or hygiene regulations:

Personalized or custom‑made items
Items opened or unsealed for health or hygiene reasons
Items altered, used, or damaged after delivery
Perishable or non‑returnable goods
Items the supplier does not permit for change‑of‑mind returns

We’ll always be transparent about what is and isn’t eligible.

Sending an Item Back

If your return is approved, we’ll provide the correct supplier warehouse address for your item. Unless the item is defective or incorrect, customers are responsible for return shipping costs.

We recommend using a trackable and insured service to keep your parcel safe on its way back. Refunds can only be issued once the supplier confirms the item has arrived and meets return conditions.

Refunds

Once your return is received and approved by the supplier, your refund will be issued to your original payment method. Refunds typically take 5–10 business days after confirmation.

Shipping fees and return postage are not refundable unless required by law.

Gift Orders

If your item was marked as a gift and shipped directly to you, we’re happy to offer store credit once the return is approved. If the gift wasn’t marked as a gift at checkout, the refund will be issued to the original purchaser.

We’re Here for You

If you ever have questions or need a hand, reach out anytime: hello@lunaspetliving.com

🌿 Luna’s Pet Living — Returns & Refunds

We want every order to feel special. If something arrives and it isn’t quite what you expected, we’re here to help with a simple, caring returns process.

Our 14‑Day Return Window

If your item doesn’t feel right, you may request a return within 14 days of receiving it. Just send us a message at hello@lunaspetliving.com with your order number — we’ll guide you gently through the next steps.

When We Can Accept a Return

Because our products ship directly from our trusted suppliers, all returns must follow their guidelines. We’ll always advocate for you and make the process smooth and clear.

We can accept returns when:

Your item arrives damaged, defective, or incorrect

Parts or components are missing

The item doesn’t match the description or photos

If a supplier allows change‑of‑mind returns for a specific product, the item must be:

Unused

Undamaged

In its original packaging

Requested within 14 days

Items We’re Unable to Accept

Some items cannot be returned due to supplier or hygiene regulations:

Personalized or custom‑made items

Items opened or unsealed for health or hygiene reasons

Items altered, used, or damaged after delivery

Perishable or non‑returnable goods

Items the supplier does not permit for change‑of‑mind returns

We’ll always be transparent about what is and isn’t eligible.

Sending an Item Back

If your return is approved, we’ll provide the correct supplier warehouse address for your item. Unless the item is defective or incorrect, customers are responsible for return shipping costs.

We recommend using a trackable and insured service to keep your parcel safe on its way back. Refunds can only be issued once the supplier confirms the item has arrived and meets return conditions.

Refunds

Once your return is received and approved by the supplier, your refund will be issued to your original payment method. Refunds typically take 5–10 business days after confirmation.

Shipping fees and return postage are not refundable unless required by law.

Gift Orders

If your item was marked as a gift and shipped directly to you, we’re happy to offer store credit once the return is approved. If the gift wasn’t marked as a gift at checkout, the refund will be issued to the original purchaser.

We’re Here for You

If you ever have questions or need a hand, reach out anytime: hello@lunaspetliving.com

Luna’s Pet Living