🌿 Terms & Conditions — Luna’s Pet Living

Welcome to Luna’s Pet Living. We’re grateful you’re here. These Terms & Conditions help create a safe, clear, and caring experience for everyone who visits or shops with us. By using our website (lunaspetliving.com), you agree to the guidelines below.

🌼 1. Using Our Website

Our website is designed to be a calm, simple space for browsing and purchasing pet‑lifestyle products. We ask that you use it respectfully and lawfully. This means avoiding activities that could harm the site, disrupt other users, or misuse our content.

All images, product descriptions, branding, and written content belong to Luna’s Pet Living or our partners. You’re welcome to enjoy them, but please don’t copy or redistribute them without permission.

🌼 2. Product Information & Orders

We work with trusted suppliers to bring you thoughtfully selected pet‑living essentials. Because of this:

• Product availability may vary

• Colors and textures may appear slightly different depending on your screen

• Orders may ship from different warehouses

We may cancel or adjust orders if there are issues such as incorrect pricing, suspected fraud, or stock limitations. If this happens, we’ll always reach out with care.

🌼 3. Pricing & Payments

All prices are listed in USD unless noted otherwise. We accept secure payments through approved payment providers such as Stripe or PayPal.

By placing an order, you confirm that your payment details are accurate and that you authorize us to charge your chosen payment method.

🌼 4. Shipping & Delivery

Your order may be fulfilled by our suppliers and shipped directly from their warehouses. Delivery times can vary depending on location and product type.

Once an order has shipped, we’re unable to change the delivery address. We’re not responsible for delays caused by carriers, customs, or unexpected events, but we’ll always support you if something goes wrong.

🌼 5. Returns & Refunds

We want you to feel confident in every purchase. Our Returns & Refunds Policy explains how returns work when items are shipped from our suppliers.

By placing an order, you acknowledge that:

• Returns must follow supplier guidelines

• Some items may not be eligible for return

• Return shipping may be the customer’s responsibility

• Refunds are issued only after supplier confirmation

You can read our full Returns & Refunds Policy anytime on our website.

🌼 6. Dropshipping Disclosure

Some items are shipped directly from our suppliers. This means:

• Packaging may differ from traditional retail packaging

• Items may arrive in separate shipments

• Supplier policies may affect return eligibility

We always advocate for you and work closely with suppliers to resolve any issues with care.

🌼 7. Cookies & Privacy

We use cookies to create a smoother, more personalized browsing experience. Some cookies are essential for the website to function. Others help us understand how visitors use our site so we can continue improving it.

You can manage optional cookies through your browser settings. Third‑party services (such as payment processors or embedded media) may also use cookies.

🌼 8. External Links

Our website may include links to helpful third‑party resources. We’re not responsible for the content or policies of external sites, but we choose partners thoughtfully.

🌼 9. Limitation of Liability

We always aim to provide a safe, reliable experience. However, to the fullest extent permitted by law, Luna’s Pet Living is not liable for:

• Indirect or consequential damages

• Shipping delays or carrier issues

• Problems caused by third‑party suppliers

• Website downtime or technical errors

Nothing in these Terms limits liability for fraud, misrepresentation, or personal injury caused by negligence.

🌼 10. Updates to These Terms

We may update these Terms & Conditions from time to time to keep them aligned with our store and policies. Continued use of the website means you accept the updated terms.

🌼 11. Contact Us

If you ever have questions or need support, we’re here: hello@lunaspetliving.com